Contact Us

Support Hours

Monday - Friday 7:00 a.m. to 7:00 p.m.
Eastern Standard Time

EDI Helpdesk Support Closures:

Jan 1st, May 25th, July 3rd, Sept 7th, Nov 26th and 27th,....more

Phone Support

EDI Helpdesk

(855) 248-7536

Provider Enrollment Call Center

1-833-579-9299

Medicaid Call Center

(340)715-6929

Special Services Support

St Thomas/St. John district

(340) 774-0930

St. Croix district

(340) 772-7100

Call our Customer Support Representatives at any time during regular business hours for assistance. You may leave a voicemail after hours.

Mailing Addresses

St.Thomas Mailing Address

VI Medicaid Program
Department of Human Services
Knud Hansen Complex
1303 Hospital Ground, Bldg. A
St. Thomas, Virgin Islands 00802

St. Croix Mailing Address

VI Medicaid Program
Department of Human Services
3011 Golden Rock, Christiansted
St. Croix, Virgin Islands 00820

Messaging Support

Send Email Message

Send email using your external service provider. This message should not contain PHI (Personal Health Information).

EDI HelpdeskVIEDIHelpdesk@gainwelltechnologies.com

Medicaid Call Centervimmis@DHS.VI.gov

For Assistance with Online Enrollment:USVIProviderEnrollment@gainwelltechnologies.com

Download Adobe Acrobat Reader to open and read PDF documents from this site. Download Word to open and read Word documents(.doc/.docx) from this site.