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Support Hours

Monday - Friday 7:00 a.m. to 7:00 p.m.
Eastern Standard Time
EDI Helpdesk Support Closures:
Jan. 3, Jan. 17, Feb. 21, May 30, June 20,July 4, Sept. 5, Nov. 24...more

Phone Support

EDI Helpdesk
(855) 248-7536
Medicaid Call Center
(340) 715-6929
Special Services Support
St Thomas/St. John district
(340) 774-0930
St. Croix district
(340) 772-7100

Call our Customer Support Representatives at any time during regular business hours for assistance. You may leave a voicemail after hours.

Mailing Addresses

St.Thomas Mailing Address
VI Medicaid Program
Department of Human Services
Knud Hansen Complex
1303 Hospital Ground, Bldg. A
St. Thomas, Virgin Islands 00802
St. Croix Mailing Address
VI Medicaid Program
Department of Human Services
3011 Golden Rock, Christiansted
St. Croix, Virgin Islands 00820

Messaging Support

Send Email Message
Send email using your external service provider. This message should not contain PHI (Personal Health Information).

EDI HelpdeskVIEDIHelpdesk@gainwelltechnologies.com

Medicaid Call Centervimmis@DHS.VI.gov
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